Web Ark | Privacy Policy

Privacy And Terms

Web-Ark Commitment to Privacy

Protecting privacy is an important part of the business of Web-Ark . Throughout our existence, we have been a trusted custodian of sensitive data. Our customers rely on that trust. Founded in 2015, we have a long history of recognizing and protecting the privacy of our customers' information.

Web-Ark owns several businesses, serving customers who have specific and unique privacy concerns. Each of the websites we operate posts a privacy policy, which may vary based on the underlying business model. Please review the privacy policy so you will understand the information practices related to your interaction on the website as well as your choices with respect to how your information is used

Privacy Program Guiding Principles

Regardless of the business model, each of the Web-Ark business units builds its privacy policies and information practices around the following guiding principles:

General:

Web-Ark will only carry out work as instructed by a mutual agreement. You may provide an appropriate order(s) via e-mail, telephone conversation, voice mail message, mailed letter, or duplicate. Any order you give approval for will constitute a written/verbal agreement between you and Web-Ark.

Web-Ark is a Logo Design, Branding, Website Design and Development, Application Design and Development, Digital Marketing, Content Writing and Video Animation Service Provider.

Accuracy — Web-Ark maintains reasonable procedures to ensure that information collected, used and exchanged is accurate and complete
Security — Web-Ark implements appropriate security measures for protecting information from unauthorized access, use, or disclosure, including secure disposal.
Compliance — Web-Ark will only collect, use, and exchange data in accordance with applicable laws and our contractual obligations
Confidentiality — — Web-Ark maintains a commitment to collect, use and exchange information in accordance with confidentiality standards
Privacy — Web-Ark maintains policies and procedures for data sharing, notice, preferences, in accordance with applicable laws
Responsiveness — Web-Ark will respond to privacy related inquiries in a timely and accurate manner and in accordance with applicable laws
Employee Education— Web-Ark educates employees regarding privacy, security, and compliance obligations, including the proper handling and use of information.
Self-Auditing— Web-Ark is committed

Acceptance

By entering into a prescribed obligation with Web-Ark , you acknowledge and voluntarily bind yourself to following mentioned Terms and Conditions.

Intellectual Property Rights

The Website, graphics, content, and any programming code remain the property of Web-Ark . Any scripts, CGI applications, PHP scripts, content, or software written by Web-Ark remain the copyright of Web-Ark and may only be commercially reproduced or resold with written permission from the management of Web-Ark .

Disclaimers and Limitations on Liability

Web-Ark shall not be accountable for URLs dropped or omitted by a search engine for any reason. Web-Ark shall not be responsible for delays or failure of performance resulting from Internet Service Provider delivery problems or failure. Web-Ark shall not be responsible for acts or causes beyond their control, including but not limited to: acts of God, strikes, lockouts, communications line or equipment. You expressly agree that use of Web-Ark services provided is at your sole risk. These services are provided on an “as is” and “as available” basis. Web-Ark cannot guarantee that your account service data information will be free from corruption or piracy. You hereby waive any claim against Web-Ark arising out of the loss of data through corruption, piracy, breach of security, or for any other reason that is not based on intentional or grossly negligent actions of Web-Ark .

Payment of Accounts

See the Webark Investment Fees page or e-mail info@web-ark.com for more information on how Webark services fees are calculated.

Information You Supply on Web-Ark Corporate Web Site (“Web-Ark ”)

If you choose to provide us with your name and contact information or the contact information of others on these corporate Web pages, we will use it only to provide the information you requested. This privacy policy will also apply in certain instances (e.g. job application, investor relations) where we ask you to provide this information directly to one of our vendors for processing. We will not share, rent or sell your information to third parties for their marketing purposes. If it is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Contact Webark

If you should encounter an issue during your period of Web-Ark service that requires Web-Ark's attention, please contact Web-Ark via the Information Request Form. Further questions or concerns regarding these Terms & Conditions or any questions about the Web-Ark Website may be addressed to info@web-ark.com

Revision Policy

We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revision would be 48-72 hours.

Turn Around Time

Web-Ark have a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours which means two working days.

For Example:

Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.

Refund Policy & Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested unless Web-Ark cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
If the request for a refund is made between 48- 120 hours of the initial layout delivery, you would be eligible 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concern.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
During the project, if the client asks for a refund due to a change of mind or any other personal issues, then the client is not eligible for a refund, although we can store credit the amount which he/she can later utilize for another service.
For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
Refund is processed for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
For video animation packages, no refund request will be entertained after the designing of the storyboard.
All refund requests should be communicated to the support department. Web Design Hub, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
For Web-Ark Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
A refund request will need to have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. Unless a layout has not been designed according to the brief, a refund will not be processed; however, further revisions will be provided until complete satisfaction.
Money back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
100% unique website guarantee entitles you to a re-draw if our developed website is to be found considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and Web-Ark will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their website copyrighted.

Note:

Web-Ark hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; they will be the sole property of Web-Ark. The company will be the rightful owner of the website.

Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:

Copyrights Protection Certificates.
Website & Emails Hosting Services.
Website SSL Certificates.
Website Domain Purchase.
Website Maintenance Plans.
Website SEO Plans.
Social Media Marketing.
Google AdWords Campaigns.

For services that are not covered under the 100% refund policy, in case of dissatisfaction, Web-Ark management, after reviewing the project, may choose to offer a partial refund to the client.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements.

Claim your refund specifying your concern by contacting us via any of the following three modes:

We will try to resolve your concern by virtue of our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by Web Design Hub, and you would not be able to use the website design sent by the company. Let us also specify that:
Since the website rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
Working in collaboration with the Government Copyright Agencies, Web-Ark would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the website as its original layout in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here info@web-ark.com

Communication Policy

Emails Sent back and forth through official emails that are "info@web-ark.com" are to be only considered forms of valid communication.
We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
We take full responsibility for all the information provided through our official domains.

Quality Assurance Policy

Web-Ark will do their best to meet your requirements, and our web developers will do their best to fulfill your expectations. We believe in providing the best website, and each of our layouts is well crafted.

100% Satisfaction Guarantee

Our unlimited revisions policy is to make sure that you are 100% satisfied.
We aim to exceed your expectations and strive to accomplish them.
We do not stop our revisions until you are completely satisfied with your website (the number of revisions will be according to your package).

Delivery Policy

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package; the minimum time required is two business days.
Websites will only be made life once all dues have been cleared. Under no condition will a website be made life if there are any kind of dues outstanding.
In case of an urgent or rush order, contact our customer support team.

Website Ownership & Rights

All finalized websites provided by Web-Ark are done so on a written request of finalization by the client, and upon finalization, the client receives all the credentials and owns 100% of all rights of ownership to the said website.

The client shall own the Final Website design provided by Web-Ark in all its entirety.
All ownership rights of the said finalized website will belong to the client 100%.
The Client is free to use the finalized website as they see fit.
The client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.

Content Creation & Population

Web-Ark will not be responsible for creating or populating content (e.g., text/Images) into the website unless purchased exclusively otherwise. In which case:

Web-Ark will populate the website with content created for the client The content/text for the website will be created specifically for the customer's website.
Web-Ark will populate the website with images Web-Ark will acquire stock imagery for the client from stock photo websites.
Images will be purchased upon approval from the client.
Web-Ark will populate the website with products and product details. Product images and product details will be provided by the client.

N.D.A. & Reputation Management Policy

Web-Ark does not share the customer information regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
Once the project is completed successfully, both parties, Web-Ark and The Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
Once the project is completed successfully, each Party agrees to refrain from (and Web-Ark shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Record Maintenance

Web-Ark keep the records of finalized product delivery and communication.

Customer Support

Our Customer Support Team is present in the office Monday - Friday from 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

Technical Support Policy

Web-Ark is primarily a website service and website consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. Web-Ark will provide the client with the basic information regarding those services and the settings required to make those services work. Web-Ark will not be responsible for providing detailed training or installations of said services on the customer's end. Such services may include but are not limited to:

Website Deployment

Web-Ark will deploy the website for the customer on

A Hosting server is provided by us.
Hosting Service provided by Web-Ark is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider.
A Hosting server provided by the customer (purchased from a Third Party)
In the event the website is hosted on a third-party web server purchased by the customer, Web-Ark will not be held responsible for any kind of server or hosting-related issues.

There is no Service Level Agreement (SLA) between the client and Web-Ark in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.

Website Content Management System (CMS: Content Management System)

Web-Ark will provide the customer with a user manual to use the Website CMS (Content Management System).
Web-Ark will not be responsible for training the client in the said Website CMS (Content Management System).

Emails Setup

Web-Ark will provide the customer with the necessary settings and information to install the emails on their end.
Web-Ark will not be responsible for installing said emails onto the customer end.
Web-Ark will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Web-Ark will not be held responsible in any way for the customer's failure to execute, install or learn the usage of the above-said services on their end, as the responsibilities for those lie on the customer's end.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Web-Ark.

Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from Web-Ark. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

Carrier Charges Disclosure:

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:

For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.
For mobile communications, reply "STOP" or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.

Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

Changes to Policy

Web-Ark reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

Contact Us

if you have any questions or concerns regarding this policy, please contact us at info@web-ark.com